Call Statistics

No identification is ever requested from the callers except in a life-threatening emergency; therefore, no identification as to name or location is possible unless contributed by the caller. All calls are confidential and when personal information is obtained because of the nature of the call, it is never published or distributed. All such identifying information is destroyed immediately after the need has been satisfied.

The Line categorizes the reporting of calls under the following headings:

Statistics of the calls are used for planning future training sessions and in-services for the volunteers. The statistics also assist the administration and Board of Directors to plan for changes in existing services or adding new ones that will better serve our specific population of callers.

Brief samples of the kinds of calls received on the Line are: